What to include
- The account email and a concise description of the concern.
- A page or character address for a content report.
- The payment date, amount and receipt reference for a billing problem.
- An existing support reference, if the issue has already been raised.
Protect private information
Do not send passwords, one-time codes, full card details or unnecessary identity documents. Do not repost suspected unlawful material in a public discussion. Describe its location instead.
Following up
Keep your original message and any reference supplied in a reply. Use that conversation to add information. Cancellation and a payment review are separate requests.